DOUANE GROUP S.R.L. is a Romanian company that acts as a commission agent and not as a freight forwarder for shipping  personal effects / personal goods to European Union space. When placing the order to us, the customer authorizes DOUANE GROUP S.R.L. to, in its own name and on behalf of the client (commissioner), order transportation services with one of the courier companies with which DOUANE GROUP S.R.L. has an agreement in place, provided that the courier company selected complies with the requirements for the execution of the commissioned service. DOUANE GROUP S.R.L. can't be held resposible for the execution of transportation, performed by the courier. The fulfillment of obligations inherent to the transportation service is exclusive responsibility of the courier companies, selected to execute transportation.

box-158523_1280The shipping order can be downloaded here.

We provide free labeling and free handling for the packages surrendered to our headquarter in Bucharest, sector 1, Str. Stirbei Voda nr.162, Bl. 22A, P (Ground Floor)

The shipping order can be downloaded from here. By filling and sending the shipping order, the customer declares that he agrees with the general terms of shipping the goods that can be found here.

We provide cardboard boxes at our headquarter - please visit our shop.

For the secure transport of your goods it is important for the packaging to withstand the weight of the parcel's contents. The packaging should also be able to resist the strains of automatic and mechanical handling. Bundles of packages are excluded from transport.

Please make sure that you remove any existing barcodes and that the addresses of the consignee and the shipper are clearly identifiable and readable.

The contents must not be able to move around inside the packaging.  With different types of product the inner packaging should be selected in such a way that the most sensitive goods are well protected and don't come into contact with the outer packaging. Empty space for braking should not be filled out. This applies above all to specially designed packaging, to prevent transport impact being transmitted to the contents of the parcel.

You should make sure that the consignee address is correct and clearly readable. In the case of domestic and international Express-Service parcels the telephone number should be added to the consignee address.

Parcels can have a maximum weight of 30 kg and a maximum girth (combined circumference + width) of 300 cm. The maximum length of the longest side must not exceed 175 cm.

Parcels have to be securely packed so that they aren't affected by automated sorting and transport.

The freight charges for delivery by courier into EU space are the followings:

Categorie produsTip produsMod ambalare
Mărfuri casanteSticlărieAmbalaj de lemn, umplut cu polistiren sau alt material protector. A se menționa pe colet „FRAGIL – CONȚINE STICLĂ”. Să poată suporta o cădere de la 80 cm pe diagonală
Parbrize/geamuriAmbalaj de lemn, umplut cu polistiren sau alt material protector. A se menționa pe colet „FRAGIL – CONȚINE STICLĂ”. Să poată suporta o cădere de la 80 cm pe diagonală
Băuturi / lichide îmbuteliate în sticlăAmbalaj de lemn, umplut cu polistiren sau alt material protector. A se menționa pe colet „FRAGIL – CONȚINE STICLĂ”. Să poată suporta o cădere de la 80 cm pe diagonală
Tablouri/GravuriAmbalaj de lemn, umplut cu polistiren sau alt material protector. A se menționa pe colet „FRAGIL – CONȚINE STICLĂ”. Să poată suporta o cădere de la 80 cm pe diagonală
Observație : Doar tablouri și gravuri care nu intră în categoria „Obiecte excluse la expediere”
Mărfuri fragilePiese autoAmbalaj de carton presat, umplut cu polistiren sau alt material protector.
EchipamentAmbalaj de carton presat, umplut cu polistiren sau alt material protector.
Electro-casnicAmbalaj special pus la dispoziție de către fabricant.
Dischete, benziAmbalaj de carton sau plastic.
CD-uriAmbalaj special pus la dispoziție de către fabricant.
Alte mărfuriAnvelopeSe aplică o fâșie de carton deasupra și dedesubtul fiecărei anvelope în parte. Acestea se fixează cu ajutorul a cel puțin două benzi de plastic, perpendiculare una pe cealalta, astfel încât să se încrucișeze pe centrul suprafețelor superioare și inferioare a fiecărei părți a anvelopei.
PalețiMarfă diversăMarfa se așează pe palet, se îmbracă în folie de plastic

Tara de destinatieCodul tariiTimp de tranzit
(zile)
RON / colet
≤ 3.0 kg
RON / colet
≤ 10.0 kg
RON / colet
≤ 20.0 kg
RON / colet
≤ 30 kg
AustriaAT365129159180
BelgiaBE586148179201
BulgariaBG1-265738699
CehiaCZ486148179201
CroatiaHR686148179201
DanemarcaDK586148179201
EstoniaEE686148179201
FinlandaFI6116180210232
FrantaFR586151180202
GermaniaDE465129159180
GreciaGR3-486151180202
IrlandaIE6172237266288
Irlanda de NordGB26172237266288
ItaliaIT465129159180
LetoniaLV786148179201
LituaniaLT686148179201
LuxemburgLU586148179201
Marea BritanieGB686148179201
OlandaNL586148179201
PoloniaPL486148179201
PortugaliaPT6116180210232
SlovaciaSK265129159180
SloveniaSI386148179201
SpaniaES686148179201
SuediaSE6116180210232
UngariaHU265738699

All the rates are expressed in local currency RON and does not contain VAT.

At the actual moment, VAT is 20% and should be applied in addition to the above rates.

Pick up from main cities in Romania can be organised by us. For pick up, please add RON 16.00 + VAT for each parcel with no more than 3 kg, plus RON 1.00 + VAT for each extra kilogram.